Balloon Box

Standard

9am-7pm CST (Included) +$100 for a specific window of time


Early

5am-8:59am CST (+$100)


Late

7:01-10pm CST (+$75)

You will receive an email when your order is in route to the destination and another email once the delivery has been made.

Deliveries are scheduled immediately following order confirmation and are delivered based on location (Closest to distribution center in 60607 are first).

You may elect to have your order delivered at a specific time for a fee.

DELIVERY MAP (ATTACH MAP PHOTO)
Within Limits (Included)
Outside Limits (Prices May Vary)

Highway Routes:
NW 68 (and below until 41)
W 31 (and east until Lake Michigan)
SW 47 + 17 (and east until 41 or north until 68)
SE 41 (and north until 68)

BALLOON DELIVERIES TO A BUSINESS
Deliveries to office buildings are made in care of the front desk or concierge. The client is responsible for ensuring that personnel completes the delivery or the balloons will be left at the business location with reception when available.

BALLOON DELIVERIES TO A RESIDENCE
Balloons must be accepted in person and will not be left at the entrance unattended. The local dispatcher will call the residence and arrange a delivery time to ensure that someone will be at the residence to accept the order. This call will be made the morning of the scheduled delivery date or the day prior to delivery. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. The arrival time will be contingent on when the recipient returns the dispatcher's call.

BALLOON DELIVERIES TO A HOSPITAL
Please contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest. We will deliver to the room if allowed or drop off at hospital advised location onsite.

BALLOON DELIVERIES TO A HOTEL
Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge. The client is responsible for ensuring that the hotel completes the delivery.

BALLOON DELIVERIES TO A SCHOOL
Not all schools permit balloon deliveries to students. Those that do require that the delivery be made to the main office. The client is responsible for ensuring that the school office contacts the recipient to pick up the balloons.

UNAVAILABLE RECIPIENTS
If the recipient or reception is unavailable when we arrive or if the delivery is refused: We are not responsible for missing the anticipated delivery time and will contact the client to reschedule delivery at our convenience.

Our objects are handmade with special attention to detail. Each object is unique and different from each other which means you may come across some mild imperfections. Nonetheless, all of our products and materials go through extensive quality control to ensure that you always receive quality objects.

ombré + towne objects and packaging are 100% ethically sourced and manufactured.

Remember to handle your balloons safely to prevent accidents:

• Keep balloons away from heat sources + sharp objects
• Always supervise children closely to ensure they do not put them in their mouths or play with them near their faces, as this can pose a choking hazard.  

When disposing of balloons: Safely puncture them before throwing them away to prevent wildlife from ingesting them and causing harm.

ombré + towne is not resposible for any balloon incident or injury after balloons are delivered.  

Inflated balloon purchases may not be refunded. Contact us with any questions via email at info@ombretowne.com

We take chargebacks very seriously. To protect our small business from potentially devastating fraud: The customer, their shipping address, their billing address, and their VPN will be blocked from future purchasing. Additionally, a dispute with our banking institution will be claimed. If necessary, legal action will be taken.