Birthday Box

Most boxes are placed into the postal mail within 48 hours of confirmation! 

 

Standard Domestic Shipping 

5-7 Business Days

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Rush Shipping

2-3 Business Days

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International Shipping

Varies by Destination

 

You will receive an email with your tracking number when your package is in transit. You may not change the shipping address once your order is in transit. We are not responsible for lost, delayed, stolen, damaged, or tampered packages. Standard Domestic Shipping packages require a signature upon receipt. If no one is available to sign, the package will be available for pick up from your local post office for up to five days.

Unopened packages that are returned to sender may be reshipped, at the cost of shipping. Email us at info@ombretowne.com for more information.

 

Your order may be rushed shipped, at market cost. Please leave a note during checkout if you wish to rush your order. You will be invoiced for the shipping amount.

 

Items may be shipped separately based on availability at no additional cost to you.

 

International Shipping Policy

 

All orders with intended international destination locations under $199 must cover all shipping and customs fees. We consider mainland United States domestic. Any order that does not contain backorder items may be rushed shipped at the market cost of rush shipping.

 

You will receive an email with your tracking number when your package is in transit. You may not change the shipping address once your order is in transit. We are not responsible for lost, delayed, stolen, damaged, or tampered packages.

 

If your order is over $75, we recommend opting for insured shipping for a fee.

 

Unopened packages that are returned to sender may be reshipped, at the cost of shipping. Email us at info@ombretowne.com for more information.

Standard

9am-7pm CST (Included) +$100 for a specific window of time
 

Early

5am-8:59am CST (+$100)
 

Late

7:01-10pm CST (+$75)

You will receive an email when your order is in route to the destination and another email once the delivery has been made.

Deliveries are scheduled immediately following order confirmation and are delivered based on location (Closest to distribution center in 60607 are first).

You may elect to have your order delivered at a specific time for a fee.

DELIVERY MAP (ATTACH MAP PHOTO)
Within Limits (Included)
Outside Limits (Prices May Vary)

Highway Routes:
NW 68 (and below until 41)
W 31 (and east until Lake Michigan)
SW 47 + 17 (and east until 41 or north until 68)
SE 41 (and north until 68)

BALLOON DELIVERIES TO A BUSINESS
Deliveries to office buildings are made in care of the front desk or concierge. The client is responsible for ensuring that personnel completes the delivery or the balloons will be left at the business location with reception when available.

BALLOON DELIVERIES TO A RESIDENCE
Balloons must be accepted in person and will not be left at the entrance unattended. The local dispatcher will call the residence and arrange a delivery time to ensure that someone will be at the residence to accept the order. This call will be made the morning of the scheduled delivery date or the day prior to delivery. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. The arrival time will be contingent on when the recipient returns the dispatcher's call.

BALLOON DELIVERIES TO A HOSPITAL
Please contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest. We will deliver to the room if allowed or drop off at hospital advised location onsite.

BALLOON DELIVERIES TO A HOTEL
Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge. The client is responsible for ensuring that the hotel completes the delivery.

BALLOON DELIVERIES TO A SCHOOL
Not all schools permit balloon deliveries to students. Those that do require that the delivery be made to the main office. The client is responsible for ensuring that the school office contacts the recipient to pick up the balloons.

UNAVAILABLE RECIPIENTS
If the recipient or reception is unavailable when we arriveor if the delivery is refused: We are not responsible for missing the anticipated delivery time and will contact the client to reschedule delivery at our convenience.

Our objects are handmade with special attention to detail. Each object is unique and different from each other which means you may come across some mild imperfections. Nonetheless, all of our products and materials go through extensive quality control to ensure that you always receive quality objects.

ombré + towne objects and packaging are 100% ethically sourced and manufactured.

 

Boxes contain a variety of small and precious items: Please be careful around children, pets, and persons with allergies. 

 

ombré + towne is not responsible for any incident or injury as a result of product use or exposure. 

We understand that sometimes things change!

We will happily accept items in exchange for store credit in the form of a gift card.

We will cover the cost of returning the order to the store. Please email us at info@ombretowne.com and include a clear photo of the item(s) for instructions on obtaining a return label within 24 hours of the order arriving to the destination address.

 

Orders that have not yet been shipped may be canceled and refunded.

 

We are not responsible for items that are lost, delayed, stolen, damaged, or tampered with during transit per our Shipping Policy. You may email info@ombretowne.com to cancel your order if it has not yet shipped.

 

Gift Card purchases are non-refundable.

 

We take chargebacks very seriously. To protect our small business from potentially devastating fraud: The customer, their shipping address, their billing address, and their VPN will be blocked from future purchasing. Additionally, a dispute with our banking institution will be claimed. If necessary, legal action will be taken.