Hausse Holder

Avoid placing the candle holder on surfaces that are sensitive to heat, as the ceramic material can become quite hot and always place the candle holder on a heat-resistant surface when using it with a lit candle!

 

Use caution when handling the candle holder while the candle is lit, as the ceramic material may retain heat.

 

To clean the ceramic candle holder, gently wipe it down with a soft, damp cloth. Avoid using abrasive cleaners or scouring pads, as they may scratch or damage the surface. To remove any wax residue from the candle holder, place it in the freezer for a few hours. Once the wax is frozen, it should easily chip off with a plastic utensil.

 

Store the ceramic candle holder in a cool, dry place away from direct sunlight to prevent fading or discoloration.

 

Avoid dropping or knocking the candle holder, as ceramic is a fragile material that can easily break. If the ceramic candle holder does break, carefully dispose of the pieces and replace it with a new one to avoid any injury from sharp edges.

 

Use candles + their holders at your own risk! ombré + towne is not liable for incident as a result of candle use. Keep out of reach from animals and small children. Always place candles on a flat, level, heat resistant surface away from drafts and combustibles.

Every object is delicately gift wrapped in our iconic packaging!

• Processing for this object is 1-2 days •

 

Estimated shipping times do not include processing times:

 

Standard Shipping 
5-7 Business Days
​​
International Shipping
Varies by destination

 

Rush Shipping
2-3 business days

Tap here to add Rush Shipping to your order

 

• Domestic Shipping is complimentary • 

We consider mainland United States as domestic

 

You will receive an email with your tracking number when your package is in transit. You may not change the shipping address once your order is in transit. We are not responsible for lost, delayed, stolen, damaged, or tampered packages. Standard domestic shipping packages require a signature upon receipt. If no one is available to sign, the package will be available for pick up from your local post office for up to five days.

 

Unopened packages that are returned to sender may be reshipped, at the cost of shipping (to be invoiced) 

Our objects are handmade with special attention to detail. Each object is unique and different from each other which means you may come across some mild imperfections. Nonetheless, all of our products and materials go through extensive quality control to ensure that you always receive quality objects.

 

Objects made from sterling silver, stainless steel, or genuine gemstones are marked with stamps to ensure their authenticity. diamond jewelry is shipped with its Certificate of Authenticity.

 

ombré + towne objects and packaging are 100% ethically sourced and manufactured.

You may return your object within 24 hours of delivery confirmation for a full refund. Object must be in its original condition and packaging. Please contact us to initiate the return process via email at info@ombretowne.com.